Specials
Skip Navigation Links
Decor Ideas
Categories
Customer Service
Email Address

Customer service agents are available weekdays from 9 a.m. to 6 p.m. EST Click here for live chat


Shipping & Handling

We ship most orders via UPS. We have found their services to be the most reliable and efficient compared to other delivery services. Our web site is integrated with UPS to determine the actual shipping charges. We offer Next Day Air, Second Day Air, 3 Day Select and Ground shipping.  Next Day, Second Day, and 3 Day Select orders are shipped the same day if the order is received by 11 am Pacific Time Monday through Friday.  Ground orders are usually shipped within 24 hours Monday through Friday.

Shortages in inventory, incomplete address info, weather complications, holidays and other factors can affect delivery. For this reason, ground service delivery dates are not guaranteed. However, we will guarantee expedited shipping (Next Day Air, Second Day Air or 3 Day Select) if your order is placed before our 11 a.m. deadline (M-F, holidays/weekends excepted). We reserve the right to utilize services other than UPS if conditions warrant it, for the sake of the most expedient delivery possible.

If it is critical that you receive your order by a certain date within a two week window, we highly recommend you select one of the expedited UPS shipping options (3 Day Select, 2nd Day Air or Next Day Air). Selecting one of these expedited services puts your order at the front of the line for fast delivery. 

Attention Hawaii and Alaska Customers:  UPS 3 Day Select shipping is not available to your state. Please select UPS Ground, 2nd Day Air or Next Day Air. If you choose 3 Day Select then there will be a delay in your shipment until we can contact you to make other arrangements which will adjust your shipping cost.

International Shipping

We ship to many international locations around the globe. Depending on your location we offer up to four different UPS delivery services:
Worldwide Express: 1-2 days delivery time; delivery by noon.*
Worldwide Saver: 1-3 days delivery time; delivery by end of day.* 
Worldwide Expedited: 2-5 days delivery time*

All duty and taxes are covered by an assessed tax equal to 20% of the order price.

Canada

In addition to the options above, Canadian customers may also choose UPS’s Standard service:
Standard: 7-11 days delivery time.*

All duty and taxes are covered by an assessed tax equal to 25% of the order price.

*Orders may experience a delay at customs not included in displayed ship times above.