Customer Service

At (Vaughan Premier, Ltd.), we are dedicated to providing high quality customer service. Please read below for more details about our procedures and how we can best serve you. You may also be able to find an answer to your question on our FAQ page.

Customer Service Hours

Our customer service agents are available via phone at 360-659-1010 or live chat Monday - Friday, 6 a.m. - 4 p.m. PST except on federal holidays.

Return Policy

If you are not satisfied with our products for any reason, you may return the item(s) for a refund. When doing so, please keep in mind the following:

  • • Shipping charges are not refundable and return shipping charges are your responsibility.
  • • Product must be returned unused with all original packaging and accessories.
  • • Returns must be postmarked within 14 days of your original delivery date.
  • • If you refuse delivery of your order, your original shipping charges will not be refunded. Additionally, return shipping charges will be deducted at cost.
  • • Include a copy of your sales receipt with your return. A return authorization number is not required.

Simply meet the above conditions and return the product to the address below:
Vaughan Premier, Ltd.
Attn: Returns
3810 166th Place NE, Suite 202A
Arlington, WA 98223 USA

Returns that do not meet the above conditions will not be given a refund.

Shipping & Handling

Flat Rate Shipping

We utilize UPS to ship our products to you. After 13 years in business, we have found their services to be the most reliable and efficient when compared to competing delivery services. Our web site is integrated with UPS to determine the actual shipping charges. We offer Next Day Air, Second Day Air, 3 Day Select and Ground shipping. Next Day, Second Day, and 3 Day Select orders are shipped the same day if the order is received by 11 am Pacific Time Monday through Friday.  Ground orders are usually shipped within 24 hours Monday through Friday; Flat Rate orders are usually shipped within 2 business days.

When Will My Package Arrive?

Flat Rate Shipping - Any order, Any size ships for $9.95

• Flat Rate: 7 to 10 business days (Alaska & Hawaii: up to 14 business days)

UPS Shipping Options

  • • UPS Ground: 4 to 7 business days
  • • UPS Three Day Select: 3 Business Days
  • • UPS Second Day Air: 2 Business Days
  • • UPS Next Day Air Saver: 1 Business Day
  • • UPS Next Day Air: 1 Business Day
  • • UPS Next Day Air Early AM: 1 Business Day (AM Delivery)

Shortages in inventory, incomplete address info, weather complications, holidays and other factors can adversely affect delivery. For this reason, we aren’t always able to guarantee UPS Ground Service delivery dates. However, we can guarantee expedited shipping (Next Day Air, Second Day Air or 3 Day Select) if your order is placed before our 11 a.m. (PDT) deadline, Monday through Friday. Weekends and holidays are not included in expedited shipping date calculations. We reserve the right to contract delivery services other than UPS if conditions warrant it, in order to most quickly serve your order.

If you choose UPS 3 Day Select, 2nd Day Air or Next Day Air, your order moves to the front of our processing line; please use one of these shipping options if you require your delivery to arrive on a particular date within a two week window.

For our Alaska & Hawaii Customers: UPS 3 Day Select shipping is not available to your state. Please select UPS Ground, 2nd Day Air or Next Day Air, or Flat Rate Shipping. Please note that Flat Rate shipping to Alaska or Hawaii can take up to 14 business days.

International Shipping

At this time, we are unable to take international orders through our website. We apologize for this inconvenience.

Payment Options

Payment options

We accept online credit card payments from Visa, MasterCard, Discover, American Express, Amazon and PayPal. We also accept qualifying company purchase orders.

Catalog Requests

We frequently receive catalog requests, unfortunately our product selection and pricing change too frequently to keep a printed catalog up-to-date.  Our entire selection of products and current pricing is available on our website.  We update our site daily with the newest products and pricing for your convenience.  While you are shopping our store, if you don’t see what you’re looking for, use our search feature on every page or feel free to chat with an agent online.

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