Customer Service

At LightsForAllOccasions.com (Vaughan Premier, Ltd.), we are dedicated to providing high quality customer service. Please read below for more details about our procedures and how we can best serve you. You may also be able to find an answer to your question on our FAQ page.

Customer Service Hours

Our customer service agents are available via phone at 360-659-1010 or live chat Monday - Friday, 6 a.m. - 4 p.m. PST except on federal holidays.

Return Policy

If you are not satisfied with our products for any reason, you may return the item(s) for a refund. When doing so, please keep in mind the following:

  • • Shipping charges are not refundable and return shipping charges are your responsibility.
  • • Product must be returned unused with all original packaging and accessories.
  • • Returns must be postmarked within 14 days of your original delivery date.
  • • If you refuse delivery of your order, your original shipping charges cannot be refunded. Additionally, return shipping charges will be deducted at cost.
  • • Include a copy of your sales receipt with your return. A return authorization number is not required.

Simply meet the above conditions and return the product to the address below:

LightsForAllOccasions.com
Vaughan Premier, Ltd.
Attn: Returns
14800 40th Avenue NE
Building D, Suite 101
Marysville, WA 98271 USA

Returns that do not meet the above conditions will not be given a refund.

Shipping & Handling

Visit our Shipping & Handling page for more information on shipping. 

Payment Options

Payment options

We accept online credit card payments from Visa, MasterCard, Discover, American Express, Amazon and PayPal. We also accept qualifying company purchase orders.

Catalog Requests

We frequently receive catalog requests, unfortunately our product selection and pricing change too frequently to keep a printed catalog up-to-date.  Our entire selection of products and current pricing is available on our website.  We update our site daily with the newest products and pricing for your convenience.  Visit our Lookbooks page for micro catalogs focused on individual themes.

While you are shopping our store, if you don’t see what you’re looking for, use our search feature on every page or feel free to chat with an agent online.

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