Frequently Asked Questions
How much is shipping?Shipping costs are based on the weight and dimensions of the package and the distance to the location we are shipping. Shipping costs are calculated using current real-time UPS shipping rates. If you want a shipping cost estimate, simply proceed to checkout and the various shipping options and their respective costs will be displayed once you provide your shipping address information.
How long will it take to get my order?Next Day Air, Second Day Air and Three Day Select orders go out the same business day if received before 11 am Pacific Time. Ground orders typically ship within 24 hours and take 2 to 7 business days to arrive in the USA.
What countries do you ship to?At this time, we are only able to ship orders to addresses within the United States.
Where is your company located?Our company is located North of Seattle Washington in the city of Marysville. We are strategically located near West Coast ports where many of our products arrive from overseas. This location reduces the cost to get goods to our warehouse in the Pacific Northwest.
Do you have a “brick and mortar” store I can visit?We do not have any retail stores, however we do have a warehouse in Marysville, Washington. If you'd like to pay us a visit and pick up an order in person, please contact us to make an appointment in advance so that we can be sure to have someone available to assist you.
Do you have a catalog?We do not have a paper catalog, but you can rest assured that our current product offerings and pricing are kept up-to-date on our website.
Is this site secure?We utilize state-of-the-art security software and data encryption on our site. We also scan our site regularly by an approved third party internet security service to ensure that our site is free of any vulnerabilities. If you have any questions or concerns about the security of your transaction, please feel free to give us a call, or click for live chat.
Do you offer coupons or promotional codes?Yes, we do offer promotional codes periodically. To receive a promo code, please subscribe to our email list, like us on Facebook or follow us on Twitter. When we start a new promotion, you will be provided with the applicable promotional code through these channels.
What is your return policy?If you are not satisfied with our products for any reason, you may return the item(s) for a refund. Shipping charges are not refundable and return shipping charges are your responsibility. Product must be returned unused with all original packaging and accessories. Returns must be postmarked within 14 days of your original delivery date. Include a copy of your sales receipt with your return. A return authorization number is not required. Simply meet the above conditions and return the product to the address shown above. Returns that do not meet the above conditions will not be given a refund. Returns should be shipped to:
14800 40th Ave. NE, Building D, Suite 101A
Marysville, WA 98271 USA
Do you offer quantity discount pricing?We competitively price our products ensuring you the best value at any quantity. However, if you need hundreds or thousands of units, please contact us for special discount pricing.
Do you have a minimum order?We welcome orders of any quantity. Some products come in multi-packs which are not sold singly, but the majority of our products are sold in single units.
Do you charge sales tax?Only orders shipped to the state of Washington are charged sales tax. All other orders are not charged any sales tax.